If you can’t find your answer here, our customer support team is standing by to help.
Do you ship your products? How fast can I get them and how much does shipping cost? Where do you ship from?
All shipments are sent ground delivery. The kit contains aerosol products that, due to federal law, cannot be shipped via air. Orders are processed and leave our facility within 3 to 5 business days, excluding holidays after payment confirmation. Because of size restrictions of the product, it cannot be delivered to a P.O. Box.
Do you ship to countries outside of the USA?
Orders placed on this website are for shipment within the Continental U.S. and Canada only.
Is a signature required upon delivery?
UPS does normally require a signature at delivery. However, you can leave a signed notice on your door for UPS to leave the package on your doorstep without having someone sign for it. It is at the driver’s discretion to leave the package; if they feel it is safe to do so.
Do I pay sales tax?
MyDipKit.com is ONLY required to charge sales tax if we are shipping your product to an address within the state of Texas.
Do you accept returns?
Due to the nature of the kit, we cannot accept returns. As we cannot ensure the products being returned are re-useable.
How do I know if an item is in stock?
Out of stock items will show “Out of Stock” and not let you purchase the item or add it to your cart.
Can I order via phone?
We prefer that you place your order on our website. If you need assistance, our phone number and email address can be found on our Contact Page
What are mydipkit.com terms of sales?
You can view our full terms of sale on our Store Policy page.
Is it safe to order through your website?
MyDipKit.com security technologies and practices meet the highest security standards of the U.S. Government, Visa, MasterCard, American Express, and Discover Card. MyDipKit’s secure checkout server is equipped with continually updated hardware/software designed to keep your information safe from hackers, using industry standard 128 bit SSL encryption to protect All information sent to/from your computer during the checkout process. Your credit/debit card information is never stored on MyDipKit’s secure server. MyDipKit also does not email ANY confidential information to you unless you specifically request it.
What is your privacy policy?
In general, you can visit www.mydipkit.com on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we will need information from you. You can view our full privacy policy on our Privacy Policy page.
What if I refuse an order when it's delivered because I changed my mind?
Please be sure you are certain of your purchase. Once the card has been billed and the order shipped we cannot cancel the purchase.